Customer Help

Common purchase queries answered

How long does it take for me to receive my order?
That depends on the country you are living. Generally the shipping time is between 5 to 20 days depending on the shipping company.
How do I create an account?
Click on the “Sign in or Register” icon at the top of the page where you will be directed through the processes of creating an account.
How do I change my shipping address?
You can change your shipping address only for orders that have not shipped out. Please send us a message on your new shipping address with proof of your purchase.
How do I track the status of my order?
Knowing your order status has never been this easy! Simply go on https://kidzeehub.com/track-order/ and get the all the tracking information
Will you keep my credit card information on file?
No. While it may be more convenient for future orders, we prefer to take every possible action to eliminate security risk.
Do you charge sales tax?
No.
Do you ship to my country?
Probably yes as we ship to more than 200 countries. Please email us on info@kidzeeHub.com if you want to find out.
Will my items come in one package?
In most cases, yes. Your items may not come in one package if the items are shipped out from different cities

Common purchase queries answered

What is your returns policy?
We have a 30 days return policy. Please see our return policy here
I received the wrong item
If you received the wrong item, contact our customer support and you may either return it for a refund or exchange for the correct item.
My order arrived damaged
If your order arrived damaged, contact our customer support and depending on the nature of the damage we will take the appropriate action to insure that you receive a fully undamaged product.
Where should I mail my authorized return?
When customer support issues you a return authorization, it will include a return address based on where you are located.
How do I receive customer support?
Either through the contact form on our “Contact Us” page or by emailing on info@KidzeeHub.com
What do I do if I entered an incorrect shipping address?
Contact our customer support either on the Contact Us page or by email us on info@kidzeeHub.com
Can I change or cancel an order after I've submitted it?
If it hasn’t shipped, contact our customer support either on the “Contact Us” page or by email.
Can I pre-order an item that is sold out?
Yes. We won’t process your credit card until we have inventory available to ship to you.